Testimonials

Our system is in good hands so we can focus on our business

Our system is in good hands so we can focus on our business

Clients for over 14 years

Working with our IT management team to assess our technology needs, the team at Direct IT keeps us on track with our goals. Direct IT takes the time to understand the client and tailors their support to each individual. If someone isn’t tech savvy, they will work ...Read More

Shellie Dyke | Operations Manager
SG&D Insurance Agencies | Worcester, MA
50 Users


They are knowledgeable, honest and reliable.

They are knowledgeable, honest and reliable.

Clients for over 13 years

Direct IT is great at designing and tailoring your entire technology infrastructure keeping in mind your business requirements and budget, not trying to upsell you to the latest and greatest ...Read More

Christos Viores | Chief Operating Officer
Ligris + Associates, P.C.
80 Users


A strong relationship for the past 14 years that I continue to rely on!

A strong relationship for the past 14 years that I continue to rely on!

Clients for over 17 years

Direct iT has supplemented my team for many years – their proactive maintenance is a big help and I know I can always rely on their expert engineers when I need them.

Nirva Fereshetian, Associate Principal | Chief Information Officer
CBT Architects
450 Users


Extremely happy with their services

Extremely happy with their services

Clients for over 15 years

I have been a client of Direct IT for over 15 years. They always there to help and guide us through our IT journey

Scott D. Kriss, Esq | President & CEO
Kriss Law/Atlantic | Needham, MA
150 Users


They're an irreplaceable part of the Greenwood team!

They’re an irreplaceable part of the Greenwood team!

Clients for over 17 years

Direct iT has always been there for us. I don't have time to worry about tech or security. I need a team that can stay ahead of the game. Direct iT considers my customers to be their customers, too. I’ve grown to trust Direct iT ...Read More

Matt Brown | Chief Financial Officer
Greenwood Industries
175 Users


They really understand our needs and provide guidance we can trust.

They really understand our needs and provide guidance we can trust.

Here at Walnut Street Center, our team needs secure and reliable technology to be able to provide services to our clients. However, as a nonprofit, we have to make sure every dollar counts - that's why it has been so great working with Direct iT. They really understand our needs and provide guidance ...Read More

Juan Gomez | Director of Finance
Walnut Street Center, Inc | Medford, MA
72 Users


They're systematic, they're knowledgeable and also really care about their customers

They’re systematic, they’re knowledgeable and also really care about their customers

Onboarding was seamless - Direct iT worked out all the details about our systems and apps ahead of time so we could pull off a migration in the middle of tax season with virtually zero user interruption. They're systematic, they're knowledgeable and also really care about their customers - they keep ...Read More

Al Hargrave, Jr. CPA | Partner
McCarthy, Hargrave & Co | Northborough, MA


Super-fast response time

Super-fast response time

Client for over 10 years

What I really like about Direct IT is how pro-active they are and on top of that, their Super-fast response time is very impressive.

They are in it for the long haul and they believe in establishing lasting relationships.

Barry DeCosta | Business Manager
Heather Wells | Boston, MA
19 Users


We have never had a time we had to wait to receive support.

We have never had a time we had to wait to receive support.

Clients for over 13 Years

The responsiveness of the entire Direct iT team has been great. ...Read More

Steve Higgins | Executive Director
Independence Associates | East Bridgewater, MA
45 Users


Knowledgeable, Professional and Patient.

Knowledgeable, Professional and Patient.

Their response time is great, every one of Direct IT's techs is so knowledgeable, professional and patient. Having a consistent support team has been beneficial as they all know our systems and can easily jump in where someone else has left off.

Kathleen Schweitzer | Director of Finance and Administration
Literations | Boston, MA
16 Users


Even if a firm has their own IT staff, a partner like Direct iT is a huge asset in actually freeing up your staff's time so they can get their jobs done

Even if a firm has their own IT staff, a partner like Direct iT is a huge asset in actually freeing up your staff’s time so they can get their jobs done

Clients for over 10 years

As the Staff Accountant and IT here at Dartmouth Group, I have to provide a solid foundation of security and technology so that our property management business can grow. Direct ...Read More

Dan Lagman | Staff Accountant/IT
The Dartmouth Group– An Associa® Company | Bedford, MA
50 Users


Direct iT team has a "Solve It" mentality with NO excuses

Direct iT team has a “Solve It” mentality with NO excuses

Clients for over 13 years

Direct IT has solved our IT problems by their team approach. We have an assigned person who visits our office as arranged by schedule, who manages and interfaces with our staff for questions and issues, and who is supported by Direct iT’s ...Read More

Richard Bendetson | President
Diversified Funding Inc. | Boston, MA
85 Users


They got to know my business and helped come up with a long-term cloud strategy

They got to know my business and helped come up with a long-term cloud strategy

Onboarding was straightforward. Direct IT planned a 30-day overlap with my old provider so that I could have a smooth, staged cutover. Then, after implementing backups and security measures, they got to know my business and helped come up with a long-term cloud strategy, including a very smooth migration ...Read More

Jack Gilchrist | President
Gilchrist Metal Fabricating Co | Hudson, NH
24 Users


Remember the blizzard of 2015? One of their senior techs was on site the following morning to help us recover from a server crash.

Remember the blizzard of 2015?  One of their senior techs was on site the following morning to help us recover from a server crash.

Clients for over 14 Years

Our company has been a customer of Direct iT for over 14 years. We operate 24/7 and require their services on a regular basis. The tech support team respond in a timely manner and are quick to assist. Remember the blizzard of 2015? One of their senior techs was ...Read More

Cindy Reardon | Director of Operations
QTAS | Quincy, MA
16 Users


In fact their responsiveness seems to be faster than some in-house IT teams I have worked with in the past.

In fact their responsiveness seems to be faster than some in-house IT teams I have worked with in the past.

Client for over 11 years

It usually only takes a few minutes after we submit a request to receive a response and have someone working on our issues. They are very mindful of security risks and are on top of keeping our office safe with the latest security features, and security training ...Read More

Darian Medeiros
Simon Design Engineering | Wellesley, MA
16 Users


These Guys Sat Through A Snowstorm with Me.

These Guys Sat Through A Snowstorm with Me.

Clients for over 17 Years

When I first accepted my position, I was told I could bring in anyone I wanted for upper tier support. Frankly I looked around. What I found was that no other company offered the caliber of support, ...Read More

Dan Costa | Manager of Technology Services
Ace Surgical, A Henry Schein Company
82 Users


They are flexible to meet your needs

They are flexible to meet your needs

Clients for over 14 Years

Direct IT delivers consistently on rapid response, clear and proactive communications, and they provide cost-effective IT solutions for your business. They are flexible to meet your needs, while helping your company build ...Read More

Cori Barry | Office Manager
Gravestar, Inc | Cambridge, MA
30 Users


We really like working with Direct iT

We really like working with Direct iT

Clients for over 13 years

They have supported my firm for over 15 years, they are fast on response and their proactive services help us stay up to date with technology.

Robert L. Allen, Jr.
Law Office of Robert L. Allen, Jr. | Brookline, MA


Quick response and Pleasure to work with

Quick response and Pleasure to work with

Clients for over 7 Years

Direct IT keeps me informed of any open tickets, They respond quickly, are very knowledgeable, and stay on top of technology and any new advancement.

Lisa Polidoro | Director, Sales and Customer Service
Chelsea Clock | Chelsea, MA
24 Users


Response to Issues is Top Notch

Response to Issues is Top Notch

Client for over 16 years

The response to issues is top-notch – care is taken to quickly resolve problems. Direct iT has very good support and various support options to choose from to cover your business from an IT support group.

Greg Potcner IT Manager
Aero Manufacturing Corp
37 Users


We couldn’t be happier with the service they have been providing during this time.

We couldn’t be happier with the service they have been providing during this time.

You would never know that Direct IT is working remotely. The quality of their services and help desk support have not changed at all. They are still quick to reply and they provide all of the same support they did when they were working in the office. We couldn’t be happier with the service they have ...Read More

Trisha Foster | Office Manager
Metro Sign & Awning | Tewksbury, MA


Quick response to inquiries.

Quick response to inquiries.

Exceptional service. Quick response to inquiries. I was skeptical that remote service would work but it was helped us improve productivity.

Richard Carr | President
Carr Financial Group | Worcester, MA
12 Users


We would be lost without them.

We would be lost without them.

Clients for over 14 years

Direct iT has exceptional service and very prompt response time. Their Staff are very knowledgeable and always happy to help and always available. We would be lost without them.

Bill DeNapoli | Director of Sales & Customer Relations
Precision Corporate Services, Inc. | Boston, MA
18 Users


We highly recommend Direct IT!

We highly recommend Direct IT!

Clients for over 8 years

We have been using Direct IT for our law firm's IT for many years. They are responsive, knowledgeable, and have always been there when we need them, whether it is upgrading our server and all systems, or just everyday questions. We highly recommend Direct IT!

Lloyd Sanders | Partner
Kushner Sanders Ravinal, LLP. | Needham, MA


Direct iT is a team I can trust

Direct iT is a team I can trust

Clients for over 10 Years

I have been working with Direct iT since 2011. They are extremely flexible and go the extra mile to keep my network up and running.

They are familiar with all my dental applications. I feel confident that the networks at both of my locations ...Read More

Dr. Dimitris Zourdos | General, Cosmetic Owner Dentist
Boston Dental Design | Boston, MA


I simply trust them

I simply trust them

Clients for over 11 years

With Direct IT, you don’t have to worry about the next step, they are very responsive and always on top of the game and they make sure to always communicate the next step with me.

Christine B. Martin | Owner
Benevento Insurance | Swampscott, MA
12 Users


Very knowledgeable with our dental and imaging software

Very knowledgeable with our dental and imaging software

Clients for over 17 years

Direct IT goes above and beyond to fix any issues I may have. Very prompt knowledgeable service, both with our network and dental and imaging software

Direct IT has never let any issues keep us down. I can count on them to return calls ...Read More

Kathy Antonelli | Office Manager
Brockton Pediatric Dentistry & Orthodontics | Brockton, MA


We are all very happy with the services Direct IT provides

We are all very happy with the services Direct IT provides

Clients for over 15 years

Aside from the near-immediate response time you provide if something unexpected comes up, I value Direct IT’s focus on reviewing my and analyzing my computer system and all the components to essentially perform preventative maintenance to prevent problems from ...Read More

Anthony Troiano, PC | Owner
Troiano Law Firm | Charlestown, MA


They are able to work with our team members who struggle with technology and solve their issues.

They are able to work with our team members who struggle with technology and solve their issues.

I have utilized Direct IT for IT support for well over 10 years in my position as technology support at two different companies. Their staff has always been very professional & knowledgeable. They are able to work with our team members who struggle with technology and solve their issues. In one ...Read More

Diane Frohnapfel | Project Manager
Winslow Village | Marshfield, MA


Their team has always responded and solved the issue

Their team has always responded and solved the issue

Clients for over 12 years

Solid IT is a requirement for a successful business. Managing our network is important but most important is the need for the off hours emergency call support. I have had the need on several occasions for emergency support and their team has always responded and ...Read More

Carl Koslowski | President
Rybak Engineering | Warren, MA
17 Users


They've saved our skin many, many times. Couldn't live without them.

They’ve saved our skin many, many times. Couldn’t live without them.

Charles Ford | President
The Waterproofing Company | Boston, MA
16 Users


A good job of communicating, listening, and responding

A good job of communicating, listening, and responding

I think being in the IT support industry is a difficult place to be. It's tough to make everyone happy and get them to understand the limitations of what can be done and to accept the cost of what should be done. Direct IT has done a good job of communicating, ...Read More

Sean Osborne | Operations Manager
CR Machine | Billerica, MA


A perfect transition from our other IT company.

A perfect transition from our other IT company.

We have been working with Direct IT for over four years and it was a perfect transition from our other IT company. Matt and his team are very responsive to our needs and offer suggestions to make sure our company is secure.

Paul Grossi | President and CEO
Diversified Credit Services | Woburn, MA


A truly professional IT Company

A truly professional IT Company

Matt and his Team have done a great job on upgrading our entire computer system. They are very responsive to all of our request and I would highly recommend to anyone who is seeking a truly professional IT Company

Joe Parker | President
Amore Electric | Haverhill, MA


My experience with Direct iT has been a 10

My experience with Direct iT has been a 10

Any issues that we’ve had has been handled by your staff in a very professional manner.

I was very impressed with the knowledge and how quickly our upgrade was implemented.

I feel the money that we are paying for security and coverage is ...Read More

Janice Forrest | Controller
CRES, LLC | Lynnfield, MA


Our fully integrated platforms of server, phone, and mobile are custom configured to our specific demands

Our fully integrated platforms of server, phone, and mobile are custom configured to our specific demands

Clients for over 11 years

21st century businesses need 21st century solutions and I strongly recommend DirectIT as a tier one (1) vendor if you are ever in need of their responsive, professional, quality, valuable and diverse suite of products ...Read More

William Wieners | Principal
Simon Design Engineering | Wellesley, MA
16 Users


Professional, courteous, and quick to respond

Professional, courteous, and quick to respond

We are a small business who has relied on Direct IT for the past several years to assist us with equipment set ups, network security, and a variety of other tech issues. They have always been professional, courteous, and quick to respond.

Jeannette Romeo | Finance Manager
AeroSpace Fabricators | Waltham, MA


The firm as a whole is top-notch.

The firm as a whole is top-notch.

Clients for over 10 years
My firm has been using Direct iT for over 10 years. I switched to them after a bad experience with another IT company. I find Direct iT to be very responsive. They are cognizant of my firm’s budgetary limitations and don’t try to upsell me at every turn. I have ...Read More

Wayne Darragh | Vice President
Community Opportunities Group Inc. | Boston, MA
14 Users


They are incredibly responsive to our needs as a company.

They are incredibly responsive to our needs as a company.

Direct IT has been awesome to work with! They are incredibly responsive to our needs as a company. The employees are so easy to get along with and helpful at solving our problems. We are very happy to have them as a vendor!

Aleah LeBlanc | Partner / Chief Marketing & Closing Officer
The Title Team | Londonderry, NH
13 Users


They are just a phone call away

They are just a phone call away

Clients for over 9 years

We have worked with Matt and his team for many years. As a sole proprietor, I have the assurance to know when a technical issue arises - as they often do - they are just a phone call away and ready to assist with professional guidance and expertise.

Jeanne Finnerty | Owner
Finnerty Design | Charlestown, MA


They were able to assist us in going remote quickly and safely when the pandemic hit.

They were able to assist us in going remote quickly and safely when the pandemic hit.

They provide the security and technical services we need. They are always there to answer our questions and fix our issues. They were able to assist us in going remote quickly and safely when the pandemic hit.

Jill Grosso | Customer Service
Prestige Custom Mirror & Glass | Waltham, MA


Very responsive with support

Very responsive with support

We have been using Direct IT for the past few years when we decided that our IT needs were more than we could handle in-house. The staff is knowledgeable and have always been very responsive with support and suggestions for new equipment needs.

Dan Dirksmeier Operations Manager
Fulfillment Services Walpole, MA
12 Users


We lean on Direct iT to keep our systems optimized

We lean on Direct iT to keep our systems optimized

As a small company without deep in-house IT capabilities, we lean on Direct iT to keep our systems optimized. They are always right there when we have issues or assisting with planned upgrades. I could not recommend them more.

Mark Monique President
Savogran Norwood, MA


Always addresses issues quickly and professionally

Always addresses issues quickly and professionally

Client for over 16 years

They have a great team of techs who have always addressed issues quickly and professionally. I have been relying on DirectiT for over 10 years.

Stuart Cole
County Mortgage | Newton, MA


On Top of the Job With Fast Response

On Top of the Job With Fast Response

Clients for over 12 years

We are very happy with response time. Whenever there is an issue that needs to be resolved, Direct IT is on top of the job right away.

We had ...Read More

Ronald M. Finer | CPA Partner
Finer & Finer | Randolph MA


Our IT partner for many years.

Our IT partner for many years.

Clients for over 13 Years

We are a small title company doing business with both local and national lenders and clients. DirectIT has been our IT partner for many years. David and his Team are super responsive, quick to take care of our concerns ...Read More

Karen Kelley | President
Broker's Title & Closing, LLC | Londonderry, NH
12 Users


We would not be able to function technically as well as we do without their support.

We would not be able to function technically as well as we do without their support.

Client for over 10 Years

Our company has been supported by Direct IT for over ten years. They are very helpful and super knowledgeable. We would not be able to function technically as well as we do without their support.

Heather Wells | Principal
Heather Wells | Boston, MA
19 Users


I Could Not Be More Satisfied

I Could Not Be More Satisfied

Clients for over 12 years

Direct IT is extremely responsive. It employs specialists in each field which offers us the ability to use one technology service rather than having to depend on a variety of companies ...Read More

Mike Krone | Executive Vice President
Universal Capital | Boston MA


The staff goes out of their way to be helpful and solve my issues as quickly as possible.

The staff goes out of their way to be helpful and solve my issues as quickly as possible.

We have had Direct IT for over a year now and I have had no major problems with the company. I send an email for a problem and the problem is resolved within a reasonable period of time. Direct It has also given me recommendations for upgrading our system. ...Read More

Marc Gucciardi | Controller
Caliper Woodworking | Malden, MA
14 Users


I'd give these guys 10 stars.

Clients for over 6 years

Direct IT has been invaluable to the operation of my practice and quite frankly my sanity. When something goes wrong you need help NOW - and that is what Direct IT provides. The support staff is always there when I need them. And, most important, they explain in ...Read More

James Antonucci | Owner
Antonucci Law Offices | Lynnfield, MA


Responsive to our needs

Responsive to our needs

Clients for 16 years

Direct iT is responsive to our needs, quick to help out, and able to solve all our problems.

Mike Storlazzi, C.P.A.
Payrolls Unlimited, Inc | Founder
12 Users


10 Plus Years References

We will be happy to provide contact info for any of the referrals below; we work with many companies with long lasting relationships.