Testimonials

Clients for over 20 years

Direct iT has supplemented my team for many years – their proactive maintenance is a big help and I know I can always rely on their expert engineers when I need them.

Clients for over 20 years

Direct iT has always been there for us. I don't have time to worry about tech or security. I need a team that can stay ahead of the game. Direct iT considers my customers to be their customers, too. I’ve grown to trust Direct iT ...Read More

Direct iT’s staff is very skilled & qualified. They are dependable and they have a strong work ethic. They take out the time to explain what is going on with your individual situation. My emails/calls are answered in a timely manner.

Technology has the power to change lives, and through the efforts of dedicated organizations like the YMCA, it actually does. By allowing my team and I to lead the way but still providing excellent service and extra hands when needed, the Co-Managed program by Direct ...Read More

Their staff has been more responsive than previous firms we’ve worked with. When I submit a ticket for any issue, it’s handled immediately.

The transition from our previous vendor to Direct IT was well thought out and seamless.

Take a chance on Direct IT. You won’t regret it. And, you have nothing to lose, especially since they give you a 60-day money-back guarantee if you are not happy with their service.

Client since May 2021

As an IT Director, what I like about Direct IT is the varied skillsets that I can use when needed. Direct iT takes care of the endless details of security, backups and updates so I can focus on business goals at CambridgeSeven. ...Read More

Client for over 16 years

Direct IT is great at designing and tailoring your entire technology infrastructure keeping in mind your business requirements and budget, not trying to upsell you to the latest ...Read More

They are true professionals and take their jobs very seriously. The transition from our old provider to DirectIT was seamless and pain-free! They are always quick to respond to all our technology needs and help us stay ahead of technology needs and requirements. ...Read More

Their team is responsive, professional, and personable. Our company's needs are proactively met with planning for the future and regular training. The staff at Direct IT check in with us regularly and the communication is great. We are very happy with the move we ...Read More

Client for over 20 years

My internal team has a lot of goals to accomplish. Direct iT allows us to focus on those goals without getting bogged down in all the details of every new critical update or security vulnerability. A lot of outsourced providers ...Read More

I have been a client of Direct IT for over 18 years. They are always there to help and guide us through our IT journey

They have supported my firm for over 18 years, they are fast on response and their proactive services help us stay up to date with technology.

Working with our IT management team to assess our technology needs, the team at Direct IT keeps us on track with our goals. Direct IT takes the time to understand the client and tailors their support to each individual. If someone isn’t tech savvy, they will work with them ...Read More

Direct IT goes above and beyond to fix any issues I may have. Very prompt knowledgeable service, both with our network and dental and imaging software

Direct IT has never let any issues keep us down. I can count on them to return calls ...Read More

Aside from the near-immediate response time you provide if something unexpected comes up, I value Direct IT’s focus on reviewing my and analyzing my computer system and all the components to essentially perform preventative maintenance to prevent problems from ...Read More

We are a small title company doing business with both local and national lenders and clients. DirectIT has been our IT partner for many years. David and his Team are super responsive, quick to take care of our concerns ...Read More

What I really like about Direct IT is how pro-active they are and on top of that, their Super-fast response time is very impressive.

They are in it for the long haul and they believe in establishing lasting relationships.

They are an extension of our small team and act as great resource on IT maintenance, updates, IT consultation, etc. When a problem arises, they get back to us quick to resolve our issue so that we have very little disruption in your workday.

Their staff is so ...Read More

Direct IT does the best job, especially in terms of customer service. We appreciate always getting timely responses to our issues as well as the willingness to help us with any issue, large to small. Direct IT is very customer-friendly and offers amazing support.

You ...Read More

Here at Walnut Street Center, our team needs secure and reliable technology to be able to provide services to our clients. However, as a nonprofit, we have to make sure every dollar counts - that's why it has been so great working with Direct iT. They really understand ...Read More

You would never know that Direct IT is working remotely. The quality of their services and help desk support have not changed at all. They are still quick to reply and they provide all of the same support they did when they were working in the office. We couldn’t ...Read More

Onboarding was seamless - Direct iT worked out all the details about our systems and apps ahead of time so we could pull off a migration in the middle of tax season with virtually zero user interruption. They're systematic, they're knowledgeable and also really care ...Read More

Onboarding was straightforward. Direct IT planned a 30-day overlap with my old provider so that I could have a smooth, staged cutover. Then, after implementing backups and security measures, they got to know my business and helped come up with a long-term cloud strategy, ...Read More

The reason we switched to Direct IT from our previous provider is the knowledge of architectural firm IT needs. Understanding our software programs is the big differentiator for me.

Direct IT's team is technical and responsive. I would definitely recommend them ...Read More

It usually only takes a few minutes after we submit a request to receive a response and have someone working on our issues. They are very mindful of security risks and are on top of keeping our office safe with the latest security features, and security training ...Read More

Direct IT keeps me informed of any open tickets, They respond quickly, are very knowledgeable, and stay on top of technology and any new advancement.

Clients for over 16 years

With Direct IT, you don’t have to worry about the next step, they are very responsive and always on top of the game and they make sure to always communicate the next step with me.

Any issues that we’ve had has been handled by your staff in a very professional manner. I was very impressed with the knowledge and how quickly our upgrade was implemented. I feel the money that we are paying for security and coverage is money well spent. I would definitely ...Read More

Client for over 12 years

We are very happy with response time. Whenever there is an issue that needs to be resolved, Direct IT is on top of the job right away.

We had spoken ...Read More

Client for over 20 years

Direct IT is extremely responsive. It employs specialists in each field which offers us the ability to use one technology service rather than having to depend on a variety of companies ...Read More

They get back to you quickly and their support is awesome. You want a reliable and intelligent technician that can resolve your problems in a timely manner regardless of the problem? Direct IT has that.

They respond quickly, are very knowledgeable, and are thorough.

Extremely prompt communication with knowledgeable support engineers, and that is all I need.

I have worked with quite a few IT companies over the years and recently started working with Direct iT. Everyone, from the account manager, to their onsite support team, to their inhouse help team, has proven to be knowledgeable, responsive, helpful and patient. ...Read More

Direct iT provides quick prompt solutions to any of our computer problems. Very professional and easy to work with.

In addition to the faster response, their invoice is much clearer and easier to understand.

Quick response time avoiding downtime on our part—very easy to work with, professional staff.

Direct IT has solved our IT problems by their team approach. We have an assigned person who visits our office as arranged by schedule, who manages and interfaces with our staff for questions and issues, and who is supported by Direct iT’s latitudinal ...Read More

21st century businesses need 21st century solutions and I strongly recommend DirectIT as a tier one (1) vendor if you are ever in need of their responsive, professional, quality, valuable and diverse suite of products ...Read More

Direct iT has an extremely fast response to support questions. The professional response always resolves the issue ASAP, I have a lot of confidence in their engineers.

Our company has been a customer of Direct iT for over 18 years. We operate 24/7 and require their services on a regular basis. The tech support team responds in a timely manner and are quick to assist. Remember the blizzard of 2015? One of their senior techs was ...Read More

Direct IT delivers consistently on rapid response, clear and proactive communications, and they provide cost-effective IT solutions for your business. They are flexible to meet your needs, while helping your company build ...Read More

Client for over 16 years

I am looking at Symmons' technology project roadmap for the year, I need to deliver clear expectations to management about project cost, impact, and timelines. With Direct iT, I have access to experts in security, cloud, ...Read More

Exceptional service. Quick response to inquiries. I was skeptical that remote service would work but it helped us improve productivity.

We have had Direct IT for over a year now and I have had no major problems with the company. I send an email for a problem and the problem is resolved within a reasonable ...Read More

We have been using Direct IT for our law firm's IT for many years. They are responsive, knowledgeable, and have always been there when we need them, whether it is upgrading our server and all systems, or just everyday questions. We highly recommend Direct IT!

They have a great team of techs who have always addressed issues quickly and professionally. I have been relying on DirectiT for over 10 years.

I have utilized Direct IT for IT support for well over 10 years in my position as technology support at two different companies. Their staff has always been very professional & knowledgeable. They are able to work with our team members who struggle with technology ...Read More

Solid IT is a requirement for a successful business. Managing our network is important but most important is the need for the off hours emergency call support. I have had the need on several occasions for emergency support and their team has always responded and ...Read More

I think being in the IT support industry is a difficult place to be. It's tough to make everyone happy and get them to understand the limitations of what can be done and ...Read More

Our company has been supported by Direct IT for over ten years. They are very helpful and super knowledgeable. We would not be able to function technically as well as we do without their support.

Matt and his Team have done a great job of upgrading our entire computer system. They are very responsive to all of our requests and I would highly recommend them to anyone who is seeking a truly professional IT Company

When we started with Direct IT, they offered a clear, needs-based analysis of our existing IT infrastructure and put together a program to better utilize our hardware and software. They designed our system intelligently to aid our growth as a company. Their pricing ...Read More

My firm has been using Direct iT for over 10 years. I switched to them after a bad experience with another IT company. I find Direct iT to be very responsive. They are cognizant of my firm’s budgetary limitations and don’t try to upsell me at every turn. I have ...Read More

Direct IT has been awesome to work with! They are incredibly responsive to our needs as a company. The employees are so easy to get along with and helpful at solving our problems. We are very happy to have them as a vendor!

We have worked with Matt and his team for many years. As a sole proprietor, I have the assurance to know when a technical issue arises - as they often do - they are just a phone call away and ready to assist with professional guidance and expertise.

They provide the security and technical services we need. They are always there to answer our questions and fix our issues. They were able to assist us in going remote quickly and safely when the pandemic hit.

We have been using Direct IT for the past few years when we decided that our IT needs were more than we could handle in-house. The staff is knowledgeable and have always been very responsive with support and suggestions for new equipment needs.

As a small company without deep in-house IT capabilities, we lean on Direct iT to keep our systems optimized. They are always right there when we have issues or assisting with planned upgrades. I could not recommend them more.

Our experiences with other IT firms were a “band-aid” approach, in which they would just wait for something to break and then fix just what was broken. What I appreciate so much about what Direct IT does is their weekly and monthly check-ups and monitoring, in ...Read More

They respond promptly to our requests and come onsite quickly when necessary. They provide great customer care.

Direct iT is responsive to our needs, quick to help out, and able to solve all our problems.