Trusted Throughout Massachusetts & New England

Cybersecurity & IT Support,
Built for Non-Profit Organizations.

Direct iT delivers fast, responsive, expert-level managed IT services and cybersecurity solutions purpose-built for the budget, data security, and compliance demands of non-profit organizations serving communities across Massachusetts and New England.

Protect Your Organization Today
Why Direct iT

Cybersecurity & IT Support Built for Non-Profit Organizations & Their Teams

Direct iT is not just another managed IT provider - we are a dedicated cybersecurity and managed IT partner with over 20 years of experience supporting non-profit organizations throughout Massachusetts and New England. Non-profits operate in a uniquely demanding IT environment: lean staffing, tight budgets, and sensitive data - donor records, client case files, financial information, and staff records - mean that technology can't afford to be unreliable. A single breach or extended outage doesn't just disrupt operations; it can erode the trust your organization has worked hard to build with the people you serve.

Managing IT across a team of program staff, case managers, development professionals, and administrative personnel introduces a complexity that Direct iT is experienced in handling. We understand that mission delivery depends on technology that simply works - and we treat your goals as our goals. Through our managed security IT services plans, our goal is to ensure your IT infrastructure is dependable, efficient, and built to support your team - so you can focus on the work that matters.

We also offer Co-Managed IT support for organizations that already have an internal IT person. We work alongside your existing staff - filling expertise gaps, providing 24/7 monitoring, and handling overflow - without replacing what's already working. We also help eligible non-profits access discounted software and licensing through TechSoup, because getting the right tools at the right price matters when every dollar is accountable to your mission.

When managing the IT infrastructure of our non-profit clients, Direct iT applies the precision required to keep your network security, donor and case management platforms, email and communications infrastructure, and sensitive organizational data secure, backed up, and always available - without straining your budget.

Direct iT solves all three. At Direct iT, we believe organizations doing important work deserve IT that works just as hard. That's why we offer:

Frequently Asked Questions

Yes - and this is one of the most important conversations we have with non-profit clients. Your organization handles sensitive personal information: donor financial records, client case files, staff data, and organizational financials. Direct iT helps implement layered security controls - including access management, backup, and endpoint protection - customized for non-profit budgets without cutting corners on protection. We will also help you identify cost-saving opportunities through TechSoup licensing and right-sized service plans.
Absolutely. Many of our non-profit clients have no dedicated internal IT staff - Direct iT serves as their IT department. From helpdesk support and device management to network security, backup monitoring, and strategic planning, we handle everything so your team can focus on your mission. If you do have an internal IT person, our Co-Managed IT program works alongside them - filling gaps and providing expert backup without replacing what's already working.
Yes. Direct iT is familiar with TechSoup's vendor licensing programs and can help your organization identify and access discounted or donated software through the platform. For eligible non-profits, this can mean significant cost savings on Microsoft 365, security tools, and other essential business applications. We factor this into your overall IT planning so you're not paying full price for products you can access at a reduced cost through your non-profit status.
Non-profits are increasingly targeted by ransomware and phishing attacks - in part because attackers perceive them as under-protected. Direct iT addresses this with a layered defense: advanced email filtering and phishing protection, endpoint detection and response on every device, multi-factor authentication across all systems, and automated backup solutions that ensure your data can be recovered even in a worst-case scenario. We also provide staff phishing awareness training, because your people are your first line of defense.
BBox is Direct iT's proprietary network monitoring and management device - built in-house, not a resold off-the-shelf product. Once deployed at your organization, it gives us continuous visibility into your infrastructure: monitoring network activity, detecting unauthorized access attempts, generating audit logs, and triggering alerts the moment something looks wrong. For non-profits, this means faster incident response, better documentation for any compliance or grant reporting requirements, and a proactive security posture that protects your mission-critical systems around the clock.
How It Works

Our Proven 4-Step Cybersecurity & IT Onboarding Process for Non-Profits

1

Initial Consult & Discovery

We learn about your mission, your team, and your budget to build an IT plan that fits your organization - not a generic template.

2

BBox Rollout & Onboarding

We deploy our BBox to monitor, document, and support your infrastructure - ensuring full visibility and control from day one.

3

Helpdesk & Security Team

Direct iT becomes your virtual IT department - resolving issues fast and keeping your organization's data and systems protected.

4

Ongoing Strategic Guidance

We provide long-term IT planning to help your organization stay secure, efficient, and focused on your mission.

Trusted by New England Businesses

20+
Years in Business
99%+
Client Retention
80+
5-Star Reviews
MA & NE
Serving New England

Protect Your Organization - Contact Us Today!

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20+ Years of Non-Profit IT Experience

Systems We Support

  • IT Infrastructure & Helpdesk
  • Donor Management Platforms
  • Case Management Software
  • Microsoft 365 & Google Workspace
  • File Sharing & Document Management
  • E-mail & Spam Protection
  • TechSoup Vendor Licensing
  • Cloud Storage & Remote Access
What Non-Profits Say About Direct iT

Relying on Direct IT for over 17 years, they are honest and they have always been there when I need them.

Relying on Direct IT for over 17 years, they are honest and they have always been there when I need them.

Client for over 17 years

Technology has the power to change lives, and through the efforts of dedicated organizations like the YMCA, it actually does. By allowing my team and I to lead the way but still providing excellent service and extra hands when needed, the Co-Managed program ...Read More

Philip DeFeo | IT Manager
YMCA of Greater Boston | Boston, MA
1,500 Users

We have never had a time we had to wait to receive support.

We have never had a time we had to wait to receive support.
Client for over 16 Years The responsiveness of the entire Direct iT team has been great. ...Read More

Steve Higgins | Executive Director
Independence Associates | East Bridgewater, MA
45 Users

They really understand our needs and provide guidance we can trust.

They really understand our needs and provide guidance we can trust.

Client since August 2020

Here at Walnut Street Center, our team needs secure and reliable technology to be able to provide services to our clients. However, as a nonprofit, we have to make sure every dollar counts - that's why it has been so great working with Direct iT. They really ...Read More

Juan Gomez | Director of Finance
Walnut Street Center, Inc | Medford, MA
72 Users

Very happy with Direct iT and Team.

Very happy with Direct iT and Team.

Client for over 4 years

Derek is always super helpful, knowledgeable, and patient. He's helped us move fully to the cloud and also segregate our camera system from our network, as well as anything else we ever need. Very happy with Direct iT and Team.

Thara Fuller | Executive Director
John F. Kennedy Family Service Center, Inc. | Charlestown, MA
38 Users