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Boston IT Support

If you're like most small business owners in the Boston or Waltham areas of Massachusetts, you likely feel stress dealing with your IT systems. Whether you have outsourced IT support or an overwhelmed internal team, dealing with computer downtime, slow response times, and hardware malfunctions can be challenging. Plus, how do you know you're really getting value for the money you're spending?

You need a reliable IT company to provide the technical support you need when you need it. At Direct iT, we provide a customized service level agreement (SLA), so you never pay for more than you need. Whether that's completely managing your information technology and vendors or supporting your internal staff with network support while they handle the day-to-day issues, we can help. Book a call with us today to start getting the IT services your business deserves.

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Tired of Unresponsive IT Companies?

Are you a small business owner in the Boston area and tired of:

  • Your company's network is running slow and causing problems
  • Not knowing who you can trust to fix IT issues
  • Unresponsive help desk support
  • Paying for IT services your business doesn't use

If so, give us a call, and let us show you what fast, friendly, and highly responsive outsourced IT support for your business looks like. Give us a call or schedule an appointment today!

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Are you asking the right questions before hiring an IT support company? Find out for sure with our FREE guide!

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Boston's One-Stop Shop for All Your Technology Needs

Whether you need technical support for your computer hardware and software, help with disaster recovery, or software support for your emails and phones, we have an IT service for you!

Managed Services

Managed Security

Small and medium-sized businesses need to ensure their IT systems are enabling, not hindering, their profitability and customer satisfaction. Our enterprise-grade IT management solutions are tailored to your individual needs and come at an affordable price.

Enjoy Managed IT
Cloud Computing

Cloud Computing

Cloud computing can help free up office space, provide security and functionality, and make offices paperless. Let our years of experience implementing both custom and turnkey cloud solutions work for you. We make the transition seamless and provide the services that match your needs.

Work Anywhere

Direct iT Phones

Would you like a modern-based phone system without penalties, interest, or exit fees? Our combined IT and VoIP expertise allow us to help with installing and configuring these phone systems on a month-to-month contract. Enjoy easy-to-use color displays, a mobile app, and more.

Call With Ease
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CMMC Compliance

If your business works with the Department of Defense, you need to be prepared for your upcoming CMMC self-assessment and audit. Our team provides DoD subcontractors and contractors with security and compliance services, such as uploading their self-assessments to the DoD for review.

Get Compliant
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Network Security

Cybersecurity risks are more prevalent today than ever before. Our network security services use Bluebox—a network management system we designed specifically for the needs of our customers. It scans and monitors your network around the clock for malware attacks, server failures, and more.

Protect Your Business
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Vulnerability Assessment

Did you know Massachusetts ranked as the 10th worst state for data breaches in 2022? We'll help you find the vulnerabilities in your computer systems and networks and provide insight into your security’s effectiveness. Then, we'll provide the steps you need to remediate the issues.

Find Your Weakness
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Data Backup

Get our RemoteVault Program to regularly back up your data and get secure offsite data storage. This program also monitors the data around the clock for theft, intrusion, corruption, or loss and provides cloud-based standby services for remote files and data access in case of disaster.

Safeguard Your Data
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Co-Managed IT Services

If you already have an existing IT support team, you don’t need to replace them. For over 20 years, we have offered co-managed IT programs to large and small IT departments in New England. This flexible partnership customizes a set of ongoing services specific to your business.

Support Your IT Team
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VCISO / VCIO Services

Hiring a Virtual Chief Information Security Officer (VCISO) is important for your business to strengthen its cybersecurity. You'll get proactive compliance and security training for your staff, a strategic plan to deal with security risks, and align your technology with your business goals.

An email security concept image with a person touching a digital padlock next to a Spam warning box.

Email/Spam Protection

Spam accounts for 65% of all corporate emails. Get the email and spam protection service your business deserves and protect your business from cybercriminals' attacks. Our cloud email filter flags and repels unwanted emails while providing 24/7/365 security, so you can rest assured your email is safe.

Protect Your Email

Call Us Today to Find Out

These Clients Love Working With Direct IT

And we’re sure you will too


Clients for over 14 years

Working with our IT management team to assess our technology needs, the team at Direct IT keeps us on track with our goals. Direct IT takes the time to understand the client and tailors their support to each individual. If someone isn’t tech savvy, they will work with them to provide step by step instructions. Their team is friendly and builds a rapport with our employees, which ultimately relieves the frustration of a technology issue. The team at Direct IT is second to none. They look beyond the issue that is in front of them to assess the whole picture. Their service extends beyond the daily calls into their office for support; including project management, training on current technology trends, keeping users current by offering training; and many other “extras” that become instrumental to our business allowing us the peace of mind that our system is in good hands so we can focus on our business.
Shellie Dyke

Shellie Dyke Operations Manager at SG&D Insurance Agencies


Clients for over 13 years

Direct IT is great at designing and tailoring your entire technology infrastructure keeping in mind your business requirements and budget, not trying to upsell you to the latest and greatest product which might be unnecessary for your business needs.

Direct IT’s team is extremely knowledgeable, honest, and reliable. In today’s day an age where downtime can have a significant impact to your clients and your bottom line, Direct IT can be counted on to troubleshoot the item and work on remediation immediately. Direct IT does an excellent job making sure their clients do not just feel like another Customer ID with a Ticket Number.

Christos Viores

Christos Viores, Chief Operating Officer - Ligris + Associates, P.C. at Newton MA
80 Users


Clients for over 17 years

When I first accepted my position, I was told I could bring in anyone I wanted for upper tier support. Frankly I looked around. What I found was that no other company offered the caliber of support, the expertise, and overall general interest and understanding of our business. From desktop to perimeter security. Direct IT cares about our business. They have helped guide us and mentor us through our technology needs.

I’d say to the questions why hire Direct IT, these guys sat here through a snow storm with me because it just happened to be the day, we’d scheduled an infrastructure upgrade. Most others would have cancelled, but DirectIT gets it.

Don’t hesitate to call them, they really do “get it.”

Dan Costa

Dan Costa Manager Technology Services at Ace Surgical 82 Users


Clients for over 12 years

Direct IT is extremely responsive. It employs specialists in each field which offers us the ability to use one technology service rather than having to depend on a variety of companies each specializing in just one area.

Go with Direct IT. I could not be more satisfied with the level of service, the fast response time, flexibility in scheduling and the commitment to excellence DIT offers.

Mike Krone

Mike Krone Executive Vice President at Universal Capital


Clients for over 12 years

We are very happy with response time. Whenever there is an issue that needs to be resolved, Direct IT is on top of the job right away.

We had spoken with a few other firms about outside IT services as we grew. We’re very pleased that we were able to find a local company that can respond remotely or onsite quickly.

Ronald M. Finer

Ronald M. Finer CPA Partner at Finer & Finer


Clients for over 16 years

The response to issues is top notch – care is taken to quickly resolve problems.

Direct IT has very good support and various support options to choose from to cover your business from an IT support group.

Greg Potcner

Greg Potcner IT Manager - Aero Manufacturing
37 Users

Why Direct IT Really Is Different:

Many companies near Boston, MA, offer IT support, such as computer networking, configuring hardware, incident management, and end-user support. But only one company does it with proprietary software that no one else has, experienced support specialists who put your needs first, and quick response times—Direct iT. It's no wonder that small businesses like yours trust us. Here are four reasons why.

  1. We have many long-term clients with over 10+ years of working with us – and they still rave about us!
  2. We've simplified enterprise-grade solutions and bank-level security for small business needs and budgets.
  3. No technobabble, no geek speak. We speak the language of your business instead of confusing you with technical terms.
  4. BlueBox™ - We built our own small-business-focused network management tools. We aren't just another company reselling the same overpriced, overcomplex packages as everyone else.

So, if you're ready for a simplified way to maintain your computer systems and get the hardware and software support you need, give us a call. We'll help your computer users be more productive and safe while working.

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Limited Time Offer for Massachusetts Businesses with More than 10 employees:

Free Network Checkup

  • Are your backups working properly?
  • Is your network fully updated and secure?
  • Are there any problems with your infrastructure?
  • Direct iT will scan and review your network to find any risks to your business

Fill out the form to get free offer

Or call Matt Wilson at 781-996-4918

Get the IT Support Your Small Business Deserves

If you've had enough of remote support services that take days to respond, need help with your IT ticketing system, or are ready to test your business's cybersecurity, book a call with us! We are ready to give you the IT support your business needs and deserves.

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