We specialize in IT systems and support for engineering companies. Our clients hire us when they want their e-mail, Internet and CAD FASTER and without interruptions – that simply means we make everything work the way it’s supposed to, without excuses, problems or complexity.
Direct iT has over 20 years of experience supporting:
- File Sharing
- Sage 300 Construction
- Autodesk And CAD Systems
Although this isn’t a breakthrough concept, we are amazed by how many IT firms can’t get this right. Even more amazing is how many companies tolerate such poor service from outsourced IT firms! In fact, our research has shown that most CFOs have 3 big problems they are chronically plagued with that their current IT company just can’t seem to solve. See if you agree…
Problem #1: You Have Constant Problems With CAD Files: Whether it’s trying to recover a critical project file that was overwritten, accidentally deleted or has mysteriously become corrupt OR ensuring you don’t lose files altogether, this is a BIG area of concern for our clients.
Problem #2: You Cannot Easily Share Or E-mail Large Files:
How many times have you tried to e-mail a file only to have your e-mail freeze up, crash and stop working? Or have e-mail stop working altogether because your mailbox is full? Or how often do remote workers find themselves frustrated, unable to access critical drawings and files?
Problem #3: Poor Communication, Terrible Response Times And Horrible Service From Your Outsourced IT Company: When you call their office, you get voice mail. When they finally get around to calling you back, they don’t resolve the problem quickly and then take days or weeks to finally get it fixed. To make matters worse, you have recurring problems that come up again and again. Meanwhile, your blood pressure is going through the roof because you have hard deadlines that you MUST hit.
Here's Feedback from Some of Our Many Long-Term Clients:
In fact their responsiveness seems to be faster than some in-house IT teams I have worked with in the past.
It usually only takes a few minutes after we submit a request to receive a response and have someone working on our issues. They are very mindful of security risks and are on top of keeping our office safe with the latest security features, and security training ...Read More
Darian Medeiros | Project Manager
Simon Design Engineering | Wellesley, MA
Direct iT is Awesome!
They get back to you quickly and their support is awesome. You want a reliable and intelligent technician that can resolve your problems in a timely manner regardless of the problem? Direct IT has that.
Steven Monahan | Owner
Monahan Technologies, Inc | Tewksbury, MA
They work hand in hand with our in-house IT team and have become invaluable in the 16+ years we have worked together.
I am looking at Symmons' technology project roadmap for the year, I need to deliver clear expectations to management about project cost, impact, and timelines. With Direct iT, I have access to experts in security, cloud, ...Read More
Mario Melendez | Infrastructure Service Manager
Symmons Industries | Braintree, MA