Insurance Agents

We are a PROUD member of the MAIA.

Direct iT not only provides fast, friendly, highly responsive, expert-level IT support—but we specialize in the unique needs of insurance agencies like yours.

Insurance is booming—across commercial, personal, specialty, and niche lines—driven by evolving risks, shifting client expectations, and new opportunities in service delivery. Whether you're expanding your offerings or helping clients navigate change, one thing is clear: you can't afford to be the victim.

From rising claims costs to competitive pressure and changing market dynamics, agencies are operating in a landscape that demands more than just coverage—it demands strategy.

At Direct iT, we believe the best protectors deserve the best protection. That’s why we offer:

Enterprise-grade cybersecurity tailored for small agencies
Dark Web monitoring to catch threats before they strike
Rapid-response helpdesk staffed by expert technicians
A 60-Day Money Back Guarantee—because we stand behind our work

Direct iT has over 20 years of experience supporting:

Applied Systems – The Agency Manager
Boston Software – WinRater (SinglePoint)
HawkSoft – Agency Management System
Special Agent – Special Agent Commercial
...and many more insurance applications

Our Proven 4-Step Process for Insurance Agencies

1. Initial Consult & Discovery

We assess your network, cloud, backups, and business goals to build a tailored IT strategy for your agency.

2. BBox Rollout & Onboarding

We deploy our BBox to monitor, document, and support your infrastructure—ensuring full visibility and control.

3. Helpdesk & Security Team

Direct iT becomes your virtual IT department—resolving issues fast and keeping your data protected.

4. Ongoing Strategic Guidance

We provide strategic advice, project planning, and long-term IT support to help your agency grow securely.

What Our Insurance Clients Say

Direct iT Delivers—Fast, Thorough, and Secure

Direct iT has become our trusted partner for all our IT needs. When we contact their helpdesk we know we are going to get a quick response and the issue fully addressed - they never "pass the buck". We also feel more confident that our data is safe because ...Read More

Carly Kelly Snediker | Vice President
M.W. Kelly Insurance | Watertown, MA

Cybersecurity and IT Excellence

Direct iT has handled the technology needs for our office for the past 18 years. They are very responsive and provide excellent service. They are true professionals who provide expert advice on all of our IT requirements including cyber security services. Direct iT has become a trusted partner that ...Read More

Tracey Porcaro | Executive Vice President
Robert Powers Insurance | Worcester, MA

Deep understanding of my business

Direct iT keeps me ahead of the game with cybersecurity and technology. Projects and upgrades are seamless, and their team has a deep understanding of my business. When we need help, the Direct iT support team gives us excellent support right out of the gate, day in, and day out!

Michael Pangione | President
MacDonald & Pangione Insurance | North Andover, MA

Our system is in good hands so we can focus on our business

Clients for over 18 years

Working with our IT management team to assess our technology needs, the team at Direct IT keeps us on track with our goals. Direct IT takes the time to understand the client and tailors their support to each individual. If someone isn’t tech savvy, they ...Read More

Shellie Dyke | Operations Manager
ACRISURE | Worcester, MA
50 Users

I simply trust them

Clients for over 16 years

With Direct IT, you don’t have to worry about the next step, they are very responsive and always on top of the game and they make sure to always communicate the next step with me.

Christine B. Martin | Owner
Benevento Insurance | Swampscott, MA
12 Users

Next Step: Contact Us Today!

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