Direct IT Support Services

Direct IT offers a range of support services to assist the SMB market. Each of these offerings utilize Engineering Service Blocks to track how engineering services are purchased and utilized.

Engineering Service Blocks

Direct IT provides Engineering Service Blocks (ESBs) for purchase at contract rates. Just purchase the number of blocks most appropriate for your network, and budget, and utilize them as you see fit. Once purchased, ESBs are available to provide any IT services you may require. Blocks are utilized as services are provided.

These programs provide a simple option to apply the appropriate skill sets to support clients in an easy to understand format. This unique approach to engineering services allows our clients access to the right resource at the right rate.

Our Direct approach to IT services provides a service program that makes budgetary sense. Accessing quality engineers at predefined contract rates provides Enterprise quality engineering services and methodologies to SMB clients.

With Direct IT it's simple: Our service team will work with you to determine the appropriate number of Engineering Service Blocks to meet your service needs and budget limitations. This is the starting point and determines the cost of each block depending on the quantity of blocks purchased.

Quality Service

When a situation arises that negatively impacts the network, a quick and efficient resolution to the problem is the ultimate goal. Our engineering resources are trained to look past the symptoms to determine the root cause of network availability issues. Once this is determined, our mission is to provide Direct resolutions and recommend new Directions for future network improvements.

Often the Band-Aid approach can result in higher long term support costs, as compared to a well conceived upgrade of key components or systems. The quality engineering resources available to support clients will work together to recommend the most cost-effective network enhancements that will ensure quality network services for the future.

60 State Street | Boston, MA 02109 | Tel: 617-573-5103